It depends on the tour. Please check the tour details of each tour.

We could arrange it with extra charge. Please contact us.

We can arrange hotels only around SATOYAMA TOKYO area. Please contact us.

No, smoking is not permitted in any vehicles.

We don't recommend you bring big luggage. Because the trunk space of the vehicle is limited.

The price includes all charges except for restaurant drinks. However, you may need to pay on-site if necessary.

Due to weather conditions or natural disasters, we could cancel tours. When we cancel the tour , we will refund all the tour cost you paid.

You can make the tour reservation through this homepage. Please go to "Check availability" on a page of a tour you would like to join and choose the number of people, date from the calendar, and input other info to fill out the form and send it. We will then contact you directly by email to proceed with your application.

We will get back to you via email within 24-72 business hours except for weekends and national holidays. (We are closed on weekends and national holidays.) You can also find the chat window here, so if you need a quick reply, chatting is available during our business hours (Mon-Fri: 09:30-18:30 in Japan time) as well.

Normally, we accept a reservation request by 10-7days prior to the tour date. However, there are exceptions in some cases. Please contact us via email or chat here for more details.

Yes, of course! - An English speaking guide will attend and give you language support at each tour so that you don't need to worry about the language wise.

Normally most of tours will go for 2 persons or more. However, there are exeptions in some cases. Please contact us for availability.

We will send you the final documents including the itinerary, local contact info and some other related documents by email. You can find the meeting point in the itinerary.

Yes, the emergency contact number will be found in the final document. You can call at the number for emergency use only. During business hours, please call at +81-50-8881-3723. We will then answer you in English.

You need to pay by credit card in advance. We accept only Visa/Master Card. American Express is not acceptable. The payment should be made by 10-7days prior to the departure date since the final document should be received by the tour date. We are not able to send you the final documents unless your payment is confirmed, so it is better for you to give us your credit card info in advance. We will keep your credit card info first and change full amount at time of booking. (Depending on facilities you will visit, you might need to pay even earlier than the normal due date. We will inform you if it applies to your tour.) For more details on the payment, please refer to Terms & Conditions.